Telemedica co., ltd.

Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place. Respond effectively and politely to enquiries and concerns from customers and visitors. Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers Onboarding doctors to clinics and tools. Records of customer interactions, process customer accounts and file documents. Provide accurate and helpful information to customers regarding our services. Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction. Work as goal-oriented and directly reports to the Clinic and operations Manager. Assist in updating and educating existing doctors on new clinic procedures, tools, and best practices. Perform all other duties assigned by manager or reporting line.

Coordinating within the company's internal team or external parties for meetings, scheduling, traveling, or other business coordination by answering phones, and replying to emails. Audio typing for meeting minutes Produce accurate related documents and develop and maintain a documentation system within the company through tools i.e., Notion, Google Drive, and Google workspace for good internal governance. Support and facilitate the People and Workplace,Clinic and Operation teams assigned. Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place. Respond effectively and politely to enquiries and concerns from customers and visitors. Help prepare materials whenever working off-site, i.e., company exhibitions Manage team calendar and some other schedule arrangements. Manage team reimbursement by keeping track of expenses and purchase receipts and etc. Check frequently the levels of office supplies and place appropriate orders. Provide other administrative support as needed. Keep tidy of the office assets, and documents in the physical office space (~ 5 sq.m), we have a maid, but things need to be organized. Other tasks as assigned

Process bank deposits, approve and process transfers Reconcile financial statements Submit tax/vat forms, issue and file its documents Manage obligations to suppliers, customers and third-party vendors Prepare, send and store invoices, bills and other relating documents Report on the status of accounts payable and receivable Update internal accounting databases and spreadsheets Oversee and ensure company's cashflow Analyse company's financial forecast Identify and address discrepancies Revise and improve accounting and financial process to seamless and automation File and store company's documents Provide other administrative support as needed by the office or the clinic Perform all other duties assigned by manager or reporting line.